BY ACCESSING THE PLATFORM, USING THE SERVICES AND/OR REGISTERING FOR AN ACCOUNT WITH US, YOU GIVE YOUR ACCEPTANCE OF AND CONSENT TO THESE TERMS OF USE, WHICH SHALL INCLUDE THOSE ADDITIONAL TERMS AND CONDITIONS AND POLICIES REFERENCED HEREIN AND/OR LINKED HERETO AND/OR IMPOSED BY US FROM TIME TO TIME. YOUR ACCEPTANCE OF THESE TERMS OF USE SHALL CONSTITUTE LEGALLY BINDING AGREEMENT BETWEEN KNOC KNOC AND YOU AS THE USER. IF YOU DO NOT AGREE WITH THESE TERMS OF USE, IN WHOLE OR IN PART, PLEASE DISCONTINUE ACCESSING AND USING THE PLATFORM, ACCOUNT AND/OR SERVICES IMMEDIATELY.
The "Services" we provide or make available include (a) the Platform, (b) the features provided or introduced from time to time on the Platform and software made available through the Platform, all information, linked pages, features, data, text, images, photographs, graphics, music, sounds, video, messages, tags, content, programming, software, tools, application services (including, without limitation, any mobile application services) or other materials made available on or through the Platform or its related services ("Content"). Any new features added to or augmenting the Services are also subjected to these Terms of Use. These Terms of Use shall bind all users who use the Platform and/or any Services provided by us such as our customers and/ or consumers (“Users”, “User”, “you” or “your”).
Please do not use or access the Platform and/or our Services if you are under the age of eighteen (18) or the legal age for giving consent hereunder pursuant to the applicable laws in your jurisdiction (“Legal Age”). If you are below the Legal Age, you must get permission from a parent or legal guardian to open an Account and that parent or legal guardian must agree to these Terms of Use on your behalf.
Please do not use or access the Platform and/or our Services if you are under the age of eighteen (18) or the legal age for giving consent hereunder pursuant to the applicable laws in your jurisdiction (“Legal Age”). If you are below the Legal Age, you must get permission from a parent or legal guardian to open an Account and that parent or legal guardian must agree to these Terms of Use on your behalf.
If you are accessing the Platform and/or using our Services on behalf of a corporate body, you must ensure that you are duly authorized by the corporate body and have the full right and authority to access the Platform, open an Account and/or use our Services on behalf of the corporate body in accordance with these Terms of Use.
We reserve the right to change, modify, suspend or discontinue all or any part of the Platform and/or the Services at any time or upon notice as required by local laws. We may release new features in a beta or trial version, which may not work correctly or in the same way the final version may work, and we shall not be held liable in such instances. We may also impose limits on certain features or restrict your access to parts of, or the entire, Platform and/or Services in our sole discretion and without notice and any liability to you. WE MAY ALSO UPDATE THESE TERMS OF USE TO INCLUDE TERMS RELATING TO THE NEW FEATURES. YOUR CONTINUED USE OF THE NEW FEATURES SHALL CONSTITUTE YOUR ACKNOWLEDGEMENT, ACCEPTANCE AND AGREEMENT OF THESE TERMS.
We may at any time or from time to time sub-contract and/or appoint our subsidiaries, affiliates, related entities and/or any third party service provider(s) to operate the Platform and/or provide the Services and/or part thereof on our behalf at our absolute discretion. We shall have the rights to delegate, transfer, assign or novate, in whole or in part, our rights, benefits or obligations to our subsidiaries, affiliates, related entities or appointed third party service provider(s) without your consent and/or without notice to you.
WE MAY AMEND, MODIFY OR UPDATE THESE TERMS OF USE FROM TIME TO TIME. ANY CHANGE WE MADE TO THESE TERMS OF USE WILL BE PUBLISHED ON THE PLATFORM AND, WHERE APPROPRIATE, NOTIFIED TO YOU BY EMAIL OR VIA THE COMMUNICATION CHANNEL MADE AVAILABLE ON THE PLATFORM, WHEREUPON YOUR CONTINUED ACCESS TO THE PLATFORM, ACCOUNT THEREAFTER AND/OR USE OF ANY OF THE SERVICES SHALL CONSTITUTE YOUR ACKNOWLEDGMENT, ACCEPTANCE AND AGREEMENT OF THE CHANGE WE MADE TO THESE TERMS OF USE. PLEASE CHECK BACK FREQUENTLY TO SEE ANY UPDATES OR CHANGES TO THESE TERMS OF USE.
1. This is the privacy policy (“Privacy Policy”) of LIUXIAOMAO Pte Ltd and its subsidiaries, affiliates, brands, related and/or associated companies/brands and jointly controlled entities (including all of their shareholder(s), director(s), employee(s), supplier(s), contractor(s) and/ or permitted person(s)) (collectively referred to as "Knoc Knoc's", “we”, “us” or “our”). Knoc Knoc's is committed to respecting and protecting your privacy online. This Privacy Policy explains our practices regarding the collection, use, disclosure, storage, transfer and/or processing of your personal data. This Privacy Policy is incorporated as part of the Knoc Knoc's’s Terms of Use. Your access to the Platform and/or use of the Service is subject to the Terms of Use and this Privacy Policy. Unless specifically defined in this Privacy Policy, the defined terms shall have the same meaning as defined in the Terms of Use. To process, administer and/or manage your relationship with us, we will necessarily need to collect, use, disclose, store, transfer and/or process your personal data. This Privacy Policy applies to personal data about you and/or individuals provided by you, possessed by us or that we obtain about you, whether now or in the future. We will only process your personal data in accordance with the prevailing personal data protection and privacy laws of the countries we operate in and this Privacy Policy. If you are a company, an entity or an organization, references to the term “you” and “your” shall also include your employees, representatives and agents. By accessing, browsing, downloading and/or using our Platform and/or Service, or by dealing with us, you acknowledge that you have read and understood this Privacy Policy and agree to us processing your personal data in accordance with the manner set out in this Privacy Policy, as may be amended from time to time. We may revise or update this Privacy Policy at any time by posting a revised/an updated version on the Platform. Unless stated otherwise, any revision or update takes effect immediately. Your continued access and/or use of our Platform and/or Service or dealing with us after a revision or update to this Privacy Policy constitutes your acknowledgment and binding acceptance of the revised or updated Privacy Policy.
1. The term “personal data” means any information, whether recorded in a material form or not, and with other information, from which a person is identified or identifiable. We may collect the following personal data from you: (a) Identity data, such as your name, nationality, gender, date of birth, biometric data, image; (b) Contact data, such as billing address, delivery address, email address, and phone number(s); (c) Account data, such as bank and credit/debit card details, e-wallets, payment details, financial information and employment information; (d) Transaction data, such as payment manners, details about payments to and from you, and other details of goods, products and/or services you have purchased from or through us; (e) Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile carrier, URLs, and other technology(ies) on the devices you use to access the Platform and/ or Service; (f) Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses; (g) Location data, such as GPS coordinates or similar geographical information of your computer or mobile device; (h) Usage data, such as information on how you use the Platform and/or the Services; and/or (i) Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences. The types of personal data collected depend on the purpose(s) of collection. We may process your personal data by way of collecting, recording, altering, holding, storing, transferring, erasing, correcting, retrieving, destructing, aligning, combining, disclosing and/or deleting it. 3. Your personal data may be collected from you during your course of dealing with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may also collect your personal data from a variety of sources, including without limitation in the following situations: (a) When you register an account with us; (b) When you submit any forms to us, including (but not limited to) application or registration form, whether online or by way of a physical form; (c) When you enter into any transaction or provide other documentation or information in respect of your arrangement with us; (d) When you use any of the features or functions available on the Platform and/or Services; (e) When you use our or our Merchant’s products, services, publications or marketing collaterals; (f) When you participate in a meeting, event, activity contest, promotional activity, loyalty programme or survey; (g) When you follow, like or are a fan of Knoc Knoc's’s social media pages; and/or (h) Other publicly available sources and directories. 4. In addition, we may also receive, store and process your personal data which are provided or made available by any third parties whom you have authorized, credit reference/reporting bodies, regulatory and law enforcement authorities, for reasons including delivery of our Service, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.
5. You must only submit personal data which is accurate and not misleading, and you must keep it up to date and inform us of changes. We shall have the right to request for documentation to verify the personal data provided by you as part of our verification processes.
6. If you provide personal data of any third party to us, you represent and warrant that you have duly obtained the necessary consent from that third party to share and transfer his/her personal data to us, and for us to collect, use and disclose that data in accordance with this Privacy Policy.
We may also use and process your personal data for the following marketing and promotional purposes (“Marketing and Promotional Purposes”): to send you information, alerts, push-notifications, newsletters, updates, promotional materials, special privileges announcements on products, services, upcoming contests, events, activities, promotions, campaigns, polls or surveys offered/organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you; to send you seasonal/festive greetings or messages; to notify and invite you to events or activities organised by us and/or our selected third parties (business/marketing partners, sponsors, advertisers) which may be of interest to you; to process your registration to participate in or attend an event or activity and to communicate with you regarding your attendance at the event or activity; and/or to share your personal data within our organisation and our selected third parties (business/marketing partners, sponsors, advertisers) who may communicate with you to market their products, services, events or promotions from time to time by SMS, phone call, email, fax, mail, social media and/or any other appropriate communication channels. You have the right at any time to request us to stop sending you any marketing and promotional materials or contacting you for Marketing and Promotional Purposes. You may also click on the “Unsubscribe” link embedded in the relevant marketing and promotional email in order not to receive any marketing and promotional email in the future. If you unsubscribe, we may still send you non-marketing and promotional communications, such as those about your Account, about the Platform and/or Service, reminders of unutilized Cashback or our other ongoing business relations. You have the right at any time to stop push-notifications from us by changing the settings on your devices.
2. If you are a User, your user profile information such as your username will be used to identify you when you use the Platform and/or Service. Your username may be displayed to other users when you submit your rating and/or review. We will not directly disclose or share your user email address and other information without your consent.
3. We may also use, process and share non-personally identifiable, aggregated, statistical and/or anonymous data with third parties for data analytics and to analyse and develop our marketing strategy and further improve and enhance the Platform and/or Service
4. You agree and consent to us using and processing your personal data for the Purposes as identified in this Privacy Policy.
5. We will seek your separate consent for any other purposes which do not fall within the categories stated above.
The collection of your personal data by us may be mandatory or voluntary in nature depending on the Purposes for which your personal data is collected. Where it is mandatory for you to provide us with your personal data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, we will not be able to provide our Platform and/or Service to you.
We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties, for one or more of the above Purposes:
We will not sell, rent, transfer or disclose any of your personal data to any third party without your consent. However, we may disclose some of your personal data to the following third parties, for one or more of the above Purposes:
our subsidiaries, related and/or associated companies; your immediate family members and/or emergency contact person as may be notified to us from time to time; successors in title to us; our Merchants for each item that you may reserve, purchase or subscribe on the Platform and your comments or feedback of such merchant, as if you reserved, purchased, subscribed and gave comments or feedback directly with the Merchant; our selected third parties (business/marketing partners, sponsors, advertisers) who (singly or jointly with us) offer new products or services, promotions or organise contests, events, activities or campaigns; any person under a duty of confidentiality to which has undertaken to keep your personal data confidential which we have engaged to discharge our obligations to you; any party in relation to legal proceedings or prospective legal proceedings; auditors, consultants, lawyers, accountants or other financial or professional advisers appointed in connection with our business on a strictly confidential basis, appointed by us to provide services to us; any party nominated or appointed by us either solely or jointly with other service providers, who provide services or conduct data processing on our behalf, or for data centralization and/or logistics purposes; data centres and/or servers located within or outside your country for data storage purposes; storage facility and records management service providers; government agencies, law enforcement agencies, courts, tribunals, regulatory/professional bodies, industry regulators, ministries, and/or statutory agencies or bodies, offices or municipality in any country, if required or authorised to do so, to satisfy any applicable law, regulation, order or judgment of a court or tribunal or queries from the relevant authorities; credit reference/reporting agencies for the purpose of credit checking on you; our business/marketing partners, third party product and/or service providers, suppliers, vendors, distributors, contractors or agents, on a need to know basis, that provide related products and/or services in connection with our business on our behalf or to assist us with the provision of the Platform and/or Service to you; insurance companies for the purpose of applying and obtaining insurance policy(ies), if necessary; financial institutions for the purpose of applying and obtaining credit facility(ies), if necessary; banks and financial institutions, merchants and credit/debit card companies in connection with your commercial transactions with us; the general public when you become a winner in a contest, participate in our events or activities, submit your rating and/or review or other features of the Platform and/or Service that are viewable by the general public without compensation for advertising and publicity purposes; any third party (and its advisers/representatives) in connection with any proposed or actual reorganization, merger, sale, consolidation, acquisition, joint venture, assignment, transfer, funding exercise or asset/share sale relating to all or any portion of our business or in the unlikely event of insolvency, bankruptcy or receivership; and/or any other person reasonably requiring the same in order for us to operate and maintain our business or carry out the activities set out in the Purposes or as instructed/authorised by you.
We take it that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data. Please note that your failure to maintain accurate, complete and up-to-date personal data (including having an invalid or expired payment method) may result in your inability to access and use the Platform and/or Service.
When will payment take place? A: Pay as you go will be charged by using Knoc Knoc's’s payment portal. Cat supporters can choose to use the payment portal and upcoming new payment modes such as Atome and Shopback. We encourage our users to use the different payment methods with Knoc Knoc's at the moment until we have secured other payment methods with our partners. Also, by using Knoc Knoc's’s payment portal users can earn cashback, rebates and receive promo codes from our cat partners from time to time.
Does Knoc Knoc charges GST? A: No, presently Knoc Knoc does not charge GST for all our cat provider’s services.
Can I pay by cash to the cat providers? A: No, as all payment are done via our payment portal with Knoc Knoc's to ensure users have a seamless cat experience. If you like our cat provider’s services, you can buy milk or tip them for the job well done. A good head rub for our cat providers is also recommended.
Issues with visits by our cat providers
When will I be notified if my cat provider are unable to make it?
A: Generally, our cat providers are assigned to our cat supporters within 24 hours of the booking. If our
cat providers are unable to provide the service, Happy Cat will reassign a different team of cat providers
to provide the service. Any changes we will update our users real time so that there will be no issues on
the ground.
Making a booking for our services with our cat providers
A: All bookings can be made via our Knoc Knoc app up to 48 hours before the intended service date. You can book our cat providers for the fastest and efficient way to get pampered. You can also scheduled multiple service providers at one time, up to 3 months in advance.